Refund policy

Return & Refund Policy

Last updated: August 13, 2025

Overview

We accept returns within 14 days of delivery. Return shipping is free. A 5% restocking fee applies to approved returns. We do not designate any items as “final sale.”

Eligibility

  • Start your return within 14 days of the delivery date.

  • Items must be in the same condition you received them, with all original packaging and accessories.

  • Returns requested after 14 days or items not in original condition may be denied.

How to start a return

  1. Email Owner@carpetmonsterhobbies.com with your order number and the item(s) you’d like to return.

  2. We’ll send you a prepaid return label and instructions.

  3. Drop the package off within 7 days of receiving the label.

Refunds

  • Once we receive and inspect your return, we’ll issue a refund to your original payment method.

  • A 5% restocking fee is deducted from the item price.

  • Return shipping is on us (no charge to you).

  • Processing typically takes 3–5 business days after inspection; bank timelines may vary.

Example: If the item price was $100, your refund is $95 after the 5% restocking fee.

Exchanges

Need a different item? The fastest way is to return the original item for a refund and place a new order.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We’ll make it right. (The 5% restocking fee does not apply when the issue is our mistake.)

Non-returnable items

We do not label products as “final sale.” However, returns may be declined if items are used, missing parts, or outside the 14-day window.